Refund & Cancellation Policy

All payments made to Prime Developers toward property booking, allotment, installments or other property-related transactions are generally non-refundable, subject to the terms of the applicable agreement.

A customer cannot claim a cash refund solely because they decide to cancel, discontinue or no longer wish to proceed with a property booking.

Once a property booking or payment has been made, cancellation by the customer does not automatically create a right to a refund.

Customers are advised to carefully review the applicable project details, payment plan, booking terms and documentation before making a payment.

If and when transfer of a particular property or booking is officially opened and permitted by Prime Developers, the customer may request to transfer or sell their booking or property to another eligible buyer.

• Subject to Prime Developers' approval.
• Subject to applicable project and transfer terms.
• Required documentation and verification must be completed.
• Applicable transfer or administrative charges may apply.
• Transfer is not guaranteed unless officially opened.

Where transfer is permitted, the existing customer and proposed new buyer must follow the official transfer procedure communicated by Prime Developers.

Prime Developers may require identification, payment records, booking or allotment documents and other information necessary to process and verify the transfer.

Prime Developers reserves the right to approve or decline a transfer request in accordance with the applicable project terms and contractual obligations.

Payments made through online payment gateways, including PayFast or other payment methods made available by Prime Developers, are subject to this policy and the applicable property booking or allotment agreement.

A successful online payment does not create an automatic right to a refund.

If a refund is required due to an error, duplicate transaction, unauthorized transaction, technical issue, or another circumstance specifically recognized under the applicable agreement, the matter may be reviewed on a case-by-case basis.

Where a refund is approved, the applicable refund procedure and processing time will be communicated to the customer.

Where Prime Developers approves a refund, the refund will normally be processed through the applicable payment method or according to the procedure communicated to the customer.

Processing times may vary depending on the payment method, financial institution, payment gateway and applicable verification procedures.

Where applicable, administrative, processing, documentation or transfer charges may be deducted or separately payable in accordance with the relevant project terms, booking or allotment agreement, or applicable transfer procedure.